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Jan 14, 2010

Is Nexus One Disappointing?

NexusOne-Torn-Apart-MobileSpoon

After BGR complained about the poor sensitivity of the hardware buttons, criticizing the Nexus One seems more trendy than kicking WinMo's butt.

Does it mean that Google has officially joined the group of bad evil giants that are only seeking for worlds domination and disregards the customers needs? Maybe. Here are some of the latest problems found in the Nexus One:

The Tech Inciter writes about Google's lack of good technical support and the fact that it could and probably should be a reason not to get the Nexus One: "Google is learning that what works for freebies doesn't cut it for $529 smartphones. Since its introduction last week, support forums have been busily documenting customer problems, mostly 3G service issues, which T-Mobile has acknowledged. Google admits it offers no telephone support and can take three days to answer e-mails."

Ouch.

PCWorld reports of a series of problems with Nexus One which are being reported in many forums. Of course it's natural that such things happen, but it seems like the positive buzz was replaced (and probably way too fast) with a negative one.

Android and Nexus One are not invulnerable.

And BGR found some interesting numbers given by analytics firm Flurry, indicating the Google Nexus One sold an anemic 20,000 units in its first week of sales comparing to much higher numbers of other leading smartphones.

flurry-nexus-one

Does it mean the Nexus One is bad? I believe this is still one of the best smartphones out there, but it does mean it's much harder today to impress the audience, and it also shows once again that compromising on quality of debug is not always the correct approach.

But, for all of you Google Fans out there - here's one positive forecast given by MobileCrunch - stating that In the end, Google and Android will own the smartphone market. It won’t happen this year and it may not even happen in 2012 but the day is coming when Android becomes the de facto standard for smartphones.

"While product in pipeline is also nice, I think the real value is in the software. At CES we saw Dell and Lenovo releasing Android phones running Android but without – and this is important – major Google branding or applications. This is, in the end, why Android will soon rule the roost: carriers can remove functions as it sees fit, thereby creating entirely new versions of the OS and UI for their own purposes."

I still want one, just for the sake of science.

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2 comments:

Brad M. said...

The Nexus One undoubtedly is disappointing.  Google arrogantly thought it could disrupt the cell phone market by, what, releasing an unlocked phone for $500+?  Wow, you really showed those wireless carriers, Google!  The only thing the Nexus One did disrupt Google's Android ecosystem--oh wait, what ecosystem.  So far, we have Android-based phones from HTC and Motorola.  So, all the Nexus One did is probably slow Droid demand until people realized the Nexus One wasn't the second coming of cell phones and that 3G service is only supported on T-Mobile's network.

All this talk of Android taking over...I'm just not seeing it.  What is the value prop of Android to the average consumer?  It's got thousands of apps; the App Store has a hundred thousand apps.  It's got flaky Exchange support; Blackberry and WinMo have excellent Exchange support.  Unless your computing experience heavily revolves around Google, I'm just not seeing the key differentiator for Android other than that it's not the iPhone, Blackberry, etc.  

MattG said...

I agree that Google should have addressed these issues initially with the carrier and device manufacturer. That being said these "poor service issues aren't necessarily Google's fault. If you were running a touch pro 2 with sprint, you'd contact either sprint or htc, probably not Microsoft. Just a thought!

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