In another research by J.D. Power and Associates Reports, Apple ranks highest (for the sixth consecutive time) among manufacturers, HTC came second, while Samsung ranks highest among traditional mobile phones manufacturers.
In addition, the research shows that design, weight and dimensions of the mobile device have great impact on the satisfaction level:
The biggest ones or the fastest ones are not necessarily the highest ranked.
Read more: So how big exactly is your smartphone?
According to the report:
"Satisfaction with both smartphones and traditional or "feature" phones is greatly impacted by the physical design and dimensions of the device.
For example, satisfaction ratings are highest (8.1 on a 10-point scale) when the weight of the smartphone device does not exceed 5 ounces. In comparison, satisfaction averages 7.6 for smartphone devices that are 5 ounces or heavier. The same scenario holds true for feature phones, for which satisfaction with the weight of the device peaks between 3 and 3.5 ounces, and drops considerably when the feature phone weighs 4 ounces or more.
The width and thickness of the smartphone device are also critical in maximizing the ownership experience, and echo the old adage that "thinner is better" holds true.
Overall physical design satisfaction is highest (852 on a 1,000-point scale) for smartphones that are less than 0.45 inches wide. In comparison, satisfaction averages 783 for smartphones that are 0.65 inches wide or wider."