Beware of early adopters!

I’ve been thinking a lot about early adopters lately and how they can lead a product to the wrong directions.
Early adopters are the first to give your product a chance. They are the first users to download your mobile app, the first developers to embed your SDK or the first enterprise company to implement your B2B product.
A product cannot exist without early adopters, and yet, it’s crucial to understand that this group of users is different than the majority and may behave differently, provide biased feedback and in extreme cases, lead the product to some wrong directions in the quest for a product/market fit.

Here's the good, the bad, and the ugly sides of your product's early adopters:

Meet your early adopters:

Based on Everett Rogers book: Diffusion of Innovations, early adopters are the first 5%-15% of your customers:


The early adopters belong to 2 small groups:
1. The innovators (2.5%) - tech enthusiasts who look for innovation.
They are excited about finding new ways of doing things and willing to take some risks and try out new technologies.

2. The early adopters (13.5%) - influential and thought leaders. 

The early adopters are visionaries. They are often very active on social media and leave their mark on the market. 

I call both of those groups “early adopters” because they have a lot in common:

• They have a high social status 
• They feel comfortable spending money on new technology 
• They feel comfortable using early-stage products

_{Jim Carrey's incredible entrance on a Bird scooter - the fastest company to reach a unicorn valuation}

.

Behavior

Early adopters are less sensitive to product limitations and bugs 

Because they often use products in their early stage, early adopters are more tolerant of product limitations and hiccups.
Early Pebble (RIP) customers were willing to compromise on functionality and design aesthetics in order to be the first to own a smartwatch. I did the same thing with the Microsoft Band, knowing that I’m getting an experimental (and very limited) wearable, but I was anxious to explore it.

A limited MVP might be enough for the early adopters but the mass market usually has higher expectations.

Early adopters are less sensitive to the price

Buying the latest and greatest is an expensive hobby. I recently started using the Superhuman email client and I’m willing to pay good money for a product that has at least 30 free alternatives just because I felt I needed to explore it.
Early adopters, whether they belong to the “innovators" group or the classic "early adopters" group, are willing to pay that extra cost in order to maintain their leadership position and keep exploring new opportunities and trends. As a result, they may accept prices that other customers will not.




It’s important to remember this nuance because as you grow your customer base, you may find that the majority of your customers feel differently about the price of your product. It may change or even break some assumptions made in the business model.

Early adopters are often biased

Some of them might come from inner/outer circles of friends, maybe even supporters of the company, and that leads to over-excited feedback, which leads to confirmation bias. (and speaking of which, if you never heard of the mom test - check this one out).
Others are either entrepreneurs, tech savvies and power-users that may not represent the majority of customers: they may even ask for more advanced features that add unneeded complexity to the product instead of simplifying it.

KPIs 

Early adopters show higher conversion rates 

Early staged products have issues: limitations, bugs, unpolished onboarding, but early adopters are often used to it. They know their way around and are able to bypass occasional hiccups across the funnel.
The result is an over positive conversion rate that doesn’t necessarily represent the majority of users and often fails to expose the weak spots of the funnel.

Early adopters show higher retention rates 

There are many factors that influence retention: product quality, price, user experience, customer service, frequency of use. Early adopters are less sensitive to price and technical hiccups, and in addition, they get some "extra" value by fulfilling their desire to innovate, explore new technologies and lead new trends.
The above may lead to higher retention rates which will not be sustainable when later-stage customers join.

You may find yourself calculating your unit economics based on retention rates that are just too high, and when looking at long term numbers, even the smallest deviation makes a significant impact.

_{Here’s an early stage (probably clunky) product I’m willing to pay for!}

Working with early adopters

Here are some points that might help during the early adoption stage: 

1. Understand the differences between early adopters and the majority of the users 
2. Identify and mark the early adopters cohorts in order to later separate them from the rest of the cohorts
3. Treat the early adopters as an asset, embrace their feedback, but take it with a grain of salt
4. Remember they are more engaged and excited to share their feedback but they represent a very small group compared to the mass market 
5. Measure measure measure - numbers represent behavior and that’s much stronger than words 
6. When measuring - distinguish between early cohorts with later cohorts
7. Later cohorts are the ones you should focus on, to validate the business model, unit economics, retention, LTV, etc. 
8. Always be doubtful about your product/market fit even if the business grows nicely and the early adopters are providing positive feedback
9. Validate your assumptions with non-early adopters: what might be enough for early adopters, will probably not be enough for the mass market

Check them out: 

• Here's why frequent shipping is so important for your company
• 7 must-have ingredients for creating a true mobile experience 
• Lessons learned from redesigning our App Store screenshots

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